Protect and manage your connected car

You can check your vehicle’s location by accessing the MAP section of MyApp. By clicking on the car image shown on the map, you can also share your location with anyone you choose.

You can activate the anti-theft system directly from the MyApp HOME screen or by selecting the vehicle in the MAP section.

If unauthorised movement of the vehicle is detected, you will receive a push notification and an SMS on your smartphone. You will also be contacted immediately by the 24/7 Axa Assistance Operations Centre. You can manage the alert from MyApp and confirm or cancel the assistance request.

If the device is disconnected from the vehicle, you will receive a push notification and an SMS on your smartphone. You will also be contacted immediately by the 24/7 Axa Assistance Operations Centre. You can manage the alert from MyApp and confirm or cancel the assistance request.

In the Trips section, you can view all the routes you have travelled, including date, distance, trip duration and additional details. You can also classify each trip as private or business.

In the Trips section, you can view your driving behaviour, risk level, environmental impact, driving time and the main road context in which you usually drive.

In the Vehicle Profile section, accessible from the menu, you can check whether your vehicle requires maintenance and view any anomalies detected by the device.

Sure! Directly from the Home Page or the Services section, you can view all the offers Air has created for you. Choose the plan that best suits your needs, select your payment method and activate the service.

In the Help section, located at the top right of the screen, you can select the type of assistance you need and get in touch with the dedicated operator.

From MyApp, you can contact the dealership or garage that installed the device. Alternatively, you can save the contact details of your trusted garage and call them directly from the dedicated sections, such as Help or Vehicle Profile.

If you sell your car, you can either purchase the Portability service from the Services section in MyApp and transfer the Air service to your new car, or have the device removed by the dealership or installer that originally installed it and return it to Air. Alternatively, you can contact us from the Help section in MyApp, and we will direct you to one of our affiliated Air centres.

Yes, you can cancel the Air service early by sending a withdrawal request to rimborsi@myair.io or via certified email. If the satellite device was purchased together with your insurance policy, please remember to contact your insurance company and inform them of the cancellation, as you will no longer be entitled to the insurance discount. Once the cancellation has been communicated, you can have the device removed by the dealership or installer that originally installed it. Alternatively, you can contact Air Customer Service from the Help section, and they will direct you to one of the affiliated Air centres. The device must be returned to Air; failure to return it will result in a penalty charge.

From MyApp, you can purchase the Portability service, which includes updating the details of your new car and transferring the device at the dealership or installer that originally installed it. Alternatively, you can contact Air Customer Service from the Help section of MyApp, and they will direct you to one of the affiliated Air centres.

In the Services section of MyApp, you can check the expiry date of your service and proceed with renewal. If you do not wish to renew the service, you can cancel it by sending a withdrawal request via certified email or by registered letter with return receipt.

Make sure you have not parked the vehicle in an area with poor signal, as this may be the cause of the issue. Otherwise, contact support from the Help section in MyApp